Terms and Conditions
Last updated: 20 July 2026
Also available in German. The language you use with Kreiso is the version that applies to you.
1. Provider and scope
These terms govern use of kreiso.app and everything offered through it ("Kreiso"), operated by
Nikita Konstantinovskiy, sole proprietorship, Görresstraße 11, 80798 Munich, Germany ("we").
A consumer is any natural person entering into a transaction for purposes predominantly outside their trade or profession (§ 13 BGB).
Your own differing terms do not apply unless we have agreed to them expressly and in writing.
2. What Kreiso does — and what it does not
Kreiso's core service is matching: based on a compatibility questionnaire, we introduce you to a small group of people we think you'll get along with. How a group then meets falls into two cases, and our role differs between them:
(a) Self-organised meetups — the usual case. For most groups, we introduce the members and suggest a place and time. The group meets there by itself. We do not run the gathering, we are not present, and we are not its organiser. The venue runs its own premises; each participant takes part voluntarily and on their own responsibility. We may help arrange a table or reservation — that does not make us the organiser of what happens there.
(b) Kreiso-curated events. A smaller number of events, offered under /specials, are organised by us: we choose the venue, set the programme and sell places. Sections 5 to 8 apply to these.
In both cases we facilitate introductions — we do not owe you a social outcome. There is no entitlement to an invitation, to a particular group, or to any particular result from a meetup. We select participants at our discretion based on fit and group composition, and we are not a party to the relationships or arrangements between users.
The free parts of Kreiso are provided as they are available. We may change, limit or discontinue free features at any time and do not guarantee that they will be uninterrupted or error-free. This does not affect an event you have already booked and paid for.
3. How a contract is formed
3.1 Free offerings
Submitting the waitlist form, an /apply application, or a comparable free flow creates a free-of-charge agreement covering that feature. No payment obligation arises.
3.2 Paid events
Displaying an event on kreiso.app is not a binding offer — it is an invitation to book.
After you enter your details we redirect you to the payment page of our payment provider, Stripe. By submitting your order there you make a binding offer to purchase the selected number of places, and you simultaneously authorise a hold on your payment card for the total amount. Until that point you can abandon the process at any time with no consequences.
The contract is formed only when we accept your booking by capturing the held amount. We confirm acceptance by email.
If we do not accept, we release the hold. Nothing is charged and you incur no cost. There is no entitlement to acceptance.
4. Minimum age
Using Kreiso requires you to be at least 16.
Individual events carry a higher minimum age — in particular 18 where spirits are served, where it is a dance or club event, or where it runs past midnight. The minimum age that applies is shown on each event. You may only book events whose minimum age you meet.
We may verify age at the venue and refuse entry if it is not met. No refund arises in that case.
If you are under 18, by booking you confirm that you pay with funds placed freely at your disposal (§ 110 BGB), or that your legal guardians have agreed to the booking.
5. Prices and VAT
All prices are final prices in euro, stated per place. The total is the price per place multiplied by the number of places booked, and is shown before you submit your booking.
Small business under § 19 UStG: no VAT is charged or shown.
The price covers only what the event description states. Travel, additional food and drink, and other on-site spending are yours unless expressly stated otherwise.
6. Payment
Payments are processed by Stripe Payments Europe Ltd. You enter card details only with Stripe; we neither receive nor store them.
When you book, the total is held on your card but not charged. It is charged only when we accept your booking (section 3.2).
Card holds expire after roughly seven days. If we cannot decide on your booking within that window, the hold lapses. We may then ask you to book again; until that point no contract has come into existence.
7. No right of withdrawal
There is no right of withdrawal for paid events.
Under § 312g(2) no. 9 BGB, contracts for services connected with leisure activities carry no right of withdrawal where the contract provides for a specific date or period. That applies here: every event takes place on a fixed, pre-announced date.
Independently of that:
| Situation | Result |
|---|---|
| We do not accept your booking | Hold released, nothing charged |
| We cancel the event | Full refund |
| We move the event to a different date, or to a venue outside the stated city | You may cancel free of charge and receive a full refund |
| You cancel after acceptance | No refund (section 8) |
| You do not attend | No refund (section 8) |
A change of venue within the same city, or a shift of the start time by up to two hours, is not a material change and does not give rise to a right to cancel.
If we have to cancel or postpone an event for reasons beyond our control — such as natural events, official orders, strikes, loss of the venue, or epidemics — we refund the full amount for that event. We are not liable beyond that, in particular for wasted expenditure such as travel or accommodation.
Your statutory rights in respect of defects and non-performance are unaffected.
8. Cancellation and no-shows
Once we accept your booking the place is firmly reserved. Because group sizes are small and the composition was built around you, no refund is available on cancellation or non-attendance.
If you tell us you cannot come, we may offer your place to someone else. Whether we do is our decision, and we are under no obligation to try. If the place is taken up and paid for by someone else, we refund you what we actually recover for it, less any costs we have already incurred. This is goodwill; you have no claim to it.
Repeated no-shows at free events may lead us to exclude you from future invitations.
9. Conduct
You agree to give accurate information; to treat other participants and venue staff respectfully; to observe venue rules and applicable law; not to use Kreiso for advertising, spam or commercial approaches to other users; not to create multiple accounts or impersonate anyone; and not to scrape, disrupt or reverse-engineer the service. Our Community Guidelines set out how we expect you to behave towards other members, and form part of these terms.
Because most meetups are self-organised (section 2(a)), you take part in them voluntarily and at your own responsibility. You decide who you meet. We do not run background checks on users and do not verify what they tell us, and you are responsible for your own safety and wellbeing at any meetup.
10. Your content
You keep all rights in what you post — profile photos, text, feedback.
You grant us a non-exclusive, worldwide, royalty-free right to store your content, process it technically, and display it within the service to the users it is intended for. This right exists solely to operate the service and ends when you delete the content or your account.
Content that has already become part of a shared record — feedback about a group, messages in a group you took part in, or aggregated statistics — remains in that record after you leave, in a form that no longer identifies you. This is necessary to preserve the records of the other people who were there.
We use your content for marketing or public display outside the service only with your separate, express consent, which you may withdraw at any time.
You warrant that your content does not infringe third-party rights.
11. Reporting content
If you come across content on Kreiso that you believe is illegal or breaks these terms or our Community Guidelines, tell us at support@kreiso.app — describe the content, where it is, and why. We review reports and act where appropriate, including removing content or restricting accounts.
Contact point for content reports, for users and authorities: support@kreiso.app (German or English).
12. Suspension and termination
You may stop using Kreiso at any time and request deletion of your data at support@kreiso.app.
We may suspend or terminate your account if you seriously or repeatedly breach section 9, if your conduct endangers other participants, or if we are legally required to. We will tell you the reason unless safety concerns or legal obligations prevent us.
We refund amounts already paid for events not yet held, unless termination results from your own breach.
13. Liability
We are liable without limitation for intent and gross negligence; for injury to life, body or health; under the German Product Liability Act; and where we have given a guarantee.
For simple negligence we are liable only where we breach a material contractual obligation — one whose fulfilment makes proper performance of the contract possible in the first place and on which you may routinely rely. In that case liability is limited to the foreseeable damage typical for this type of contract.
Liability is otherwise excluded.
For self-organised meetups (section 2(a)) we are only the service that introduced you — we point you to a group and a place, like a directory. We do not organise the meetup, do not operate the venue, and owe no duty to keep safe premises we do not control; that duty lies with the venue's operator. We are therefore not liable for what happens at a meetup, for the conduct of other users, or for the services, condition or safety of third-party venues. Any liability for our own service — the matching itself — is limited as set out in this section 13.
Your liability to us. To the maximum extent permitted by applicable law, you agree to indemnify us and hold us harmless against third-party claims, damages, losses and reasonable costs (including reasonable legal costs) arising from your breach of these terms or the law, your misuse of the service, your content, or your conduct towards other users or at meetups. Where mandatory law limits this — in particular German consumer law — that law applies, and you are liable to us to the extent it provides (§ 280 BGB).
Your interactions with other users. You are solely responsible for your interactions with other users and with anyone you meet through Kreiso. We do not carry out criminal background or identity checks on users and do not vouch for any user. To the maximum extent permitted by applicable law, you take part in meetups and events voluntarily and at your own risk, and we are not liable for the conduct of any user — on or off the service — or for any harm, including personal injury, emotional distress, or loss of or damage to property, that arises from another user's conduct or from a meeting arranged through Kreiso.
Nothing in these terms excludes or limits any liability that cannot be excluded or limited under applicable law — under German law, in particular, liability for injury to life, body or health and for intent or gross negligence (§ 309 no. 7 BGB).
14. Changes to these terms
We may amend these terms where necessary to reflect changes in law, case law, or our services, and where doing so does not unreasonably disadvantage you.
We will tell you at least 30 days before any change takes effect, by email or by prominent notice in the service. If you do not object within that period, the amended terms are deemed accepted — we will point this out separately in the notice. If you object, you may stop using the service; bookings already concluded are unaffected.
15. Final provisions
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer habitually resident in another country, the mandatory consumer protection provisions of that country remain unaffected (Art. 6(2) Rome I).
If you are a merchant, a legal person under public law, or a special fund under public law, the place of jurisdiction is Munich. For consumers, the statutory places of jurisdiction apply.
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
If any provision of these terms is invalid, the remaining provisions stay in force.