Terms of Service
Last updated: September 2026
Also available in German. The language you use with KREISO is the version that applies to you.
1. Who we are
These terms apply to all KREISO websites and apps and everything offered under the KREISO name ("KREISO"), run by Nikita Konstantinovskiy, sole proprietorship, Görresstraße 11, 80798 Munich, Germany ("we"). Your own terms do not apply unless we agree to them in writing.
2. What KREISO does
KREISO organises meetups for small groups. We choose the place and time and put the group together, based on a questionnaire. Unless the event says otherwise, the venue is run by a third party, which is responsible for its premises, food and drink, and no one from KREISO hosts the meetup.
Meetings you arrange yourselves, for example after a meetup, are yours; we do not organise them.
We introduce people; we do not owe you a social outcome. There is no right to an invitation, a particular group or a particular result. We choose participants at our discretion and are not a party to arrangements between users.
We may change, limit or end free features at any time and do not guarantee that they work without interruption. Events you have paid for are not affected.
3. How contracts are made
3.1 Free features
Signing up for a waitlist, sending an application or using another free feature creates a free agreement. Nothing is owed.
3.2 Events booked on our website
An event shown on our website is an invitation to book, not a binding offer. After entering your details you pay through our payment provider. By ordering, you make a binding offer for the chosen places and authorise a hold on your card for the total. Until then you can stop at any time.
The contract is formed only when we accept your booking by charging the held amount, which we confirm by email. If we do not accept, we release the hold and nothing is charged. There is no right to acceptance.
3.3 Your account
Creating an account forms a free agreement for using KREISO.
- One account per person. No multiple accounts, no registering for someone else, no passing your account on.
- True details. Your name, date of birth and photo must be your own and accurate. To change your name or date of birth, contact us.
- Keep your access safe. Tell us at support@kreiso.app if someone else may have access to your account.
- No right to an account. We may refuse an account, or suspend or close one under section 12.
You can delete your account at any time in the app under Settings or at kreiso.app/delete-account.
3.4 Tickets
A ticket lets you take one place at one KREISO evening. Buying tickets and using one are two separate contracts; this decides your withdrawal right (section 7).
- Buying. You choose a pack, the total is shown before you order, and you order with the clearly labelled purchase button. The contract is formed when we accept your order, and your tickets are credited straight after. We confirm by email.
- Price per ticket. Each pack shows the price per ticket and the total. The price per ticket is what one ticket is worth whenever a refund is worked out.
- Using. Taking a place at an event uses one ticket. That is a separate contract for a specific evening, and sections 5 to 8 then apply. Places are limited and go in the order they are taken.
- Validity. Tickets are valid for three years from the end of the calendar year in which you bought them. Free tickets may have a shorter validity, stated when you receive them.
- Tickets are not money. They cannot be transferred, sold, given away, combined with another account or paid out in cash.
- If a group does not come together, the ticket you used comes back to your account. The refund is in tickets, not money. If we cancel an evening you were confirmed for, section 7 applies.
3.5 Before you order
Until you press the purchase button, you can check and correct your entries or go back. Contracts can be concluded in German and English. We store the contract text: these terms are available at kreiso.app/terms-of-use, and we send you your order details by email.
4. Minimum age
You must be at least 16 to use KREISO. Some events are 18+; this is stated in the event. You may only take a place at an event whose minimum age you meet. We may check age at the venue and refuse entry; no refund or ticket credit is given then. If you are under 18, by buying tickets you confirm that you pay with money given to you for free use (§ 110 BGB) or that your legal guardians agreed.
5. Prices
All prices are final prices in euro and are shown before you order. The price covers only what the event description states; travel, extra food and drink and other costs on site are yours.
6. Payment
Payments are handled by our payment provider; you enter card or wallet details with them.
- Events booked on our website (section 3.2): the total is held on your card and charged only when we accept. If we have not decided before the hold expires, the hold lapses and no contract exists.
- Tickets (section 3.4): charged when you order; your tickets are credited straight after.
7. Right of withdrawal
7.1 Buying tickets
You have a statutory right of withdrawal when you buy tickets: fourteen days from the day of purchase, no reason needed. It is set out in full in the withdrawal instructions at the end of these terms.
Withdrawal covers the tickets you still hold. Because a pack is priced per ticket (section 3.4), we return the per-ticket price for every ticket still unspent in your account.
A ticket you have already spent is not covered. Spending a ticket concludes a separate contract for a place at an evening on a fixed date, and that contract carries no right of withdrawal at all (section 7.2). Once you have taken a place, the ticket that paid for it is used, that separate contract stands, and its price is not returned.
7.2 Taking a place at an event
There is no right of withdrawal for a place at an event.
Under § 312g(2) no. 9 BGB, contracts for services connected with leisure activities carry no right of withdrawal where the contract provides for a specific date or period. Every event takes place on a fixed date.
7.3 Other cases
| Situation | Result |
|---|---|
| We do not accept your booking or your order | Nothing is charged |
| We cancel an event you were confirmed for | The ticket comes back, or a full refund where you paid for the place directly |
| We move an event to a different date, or to a venue outside the stated city | You may cancel free of charge; the ticket comes back, or you receive a full refund |
| A group does not come together | The ticket comes back (section 3.4) |
| You cancel in time (section 8) | A ticket is credited to your account |
| You cancel late | No refund and no ticket back (section 8) |
| You do not attend | No refund and no ticket back (section 8) |
Changes we may make. We may change event details where this is reasonable for you. The following in particular are not material changes and give no right to cancel or to a refund: another venue in the same city; a start time moved by up to two hours; changes to the programme, activity, format, menu, drinks or host; a different number of participants or group mix; a move between indoors and outdoors, or a change because of weather. We tell you about changes as soon as we reasonably can.
If we have to cancel or postpone an event for reasons beyond our control, such as natural events, official orders, strikes, loss of the venue or epidemics, we refund that event in full or return your ticket. We are not liable beyond that, for example for travel or accommodation.
Your statutory rights for defects and non-performance are not affected.
8. Cancellation and no-shows
Once confirmed, your place is firmly reserved. If you cancel before the deadline we show you, we credit a ticket to your account. If you cancel later or do not come, there is no refund and no ticket credit. Tell us as early as you can; whether we offer the place to someone else is up to us. If it is taken, we may credit your ticket back as a goodwill gesture. Repeated no-shows can mean fewer invitations or, in serious cases, closing your account (section 12).
9. Conduct
Give accurate information; treat other participants and venue staff with respect; follow venue rules and the law; do not use KREISO for advertising, spam or selling to other users; do not create multiple accounts or pretend to be someone else; and do not scrape, disrupt or reverse-engineer the service. Our Community Guidelines are part of these terms.
In group chats, also:
- do not share other people's messages, photos or personal details outside the group;
- do not record, photograph or film anyone without their agreement;
- use other people's contact details only to stay in touch, with their agreement;
- send no sexual, threatening, hateful or persistently unwanted messages;
- share no illegal content and nothing that infringes anyone's rights.
A chat belongs to the people in it; your access ends when your place in the group ends.
You meet other users voluntarily and at your own responsibility. We do not run background checks and do not verify what users tell us.
10. Your content
You keep the rights to what you post. You give us a non-exclusive, worldwide, royalty-free right to store, process and analyse your content, including with the help of AI, and to show it within the service to the people it is meant for, in order to run, secure and improve KREISO. This right ends when you delete the content or your account. Content that has become part of a shared record, such as messages in a group chat, reviews or statistics, stays there; messages you sent remain for the others, shown as coming from a deleted account.
We use your content for marketing or public display outside the service only with your separate, express consent, which you can withdraw at any time. You confirm that your content infringes no one's rights and that people recognisable in your photos agreed.
11. Reporting, blocking and moderation
11.1 Reporting
Report content you believe is illegal or breaks these terms or our Community Guidelines: in the app, hold a message and choose Report, or write to support@kreiso.app. This is also our contact point for users and authorities (German or English).
11.2 Blocking
You can block someone from their profile, or by holding one of their messages. Their messages and photos are then hidden from you, their profile is no longer available to you, and we will not place you in a group with them again. Blocking does not remove either of you from an evening that is already confirmed.
11.3 What we do
Our team reviews reports, acts where appropriate and can use automated tools, including AI. We may remove or hide content, limit an account, exclude someone from an event or close an account (section 12). We may access a conversation where this is needed to look into a report, protect participants or comply with the law. We tell the person affected what we did and why, unless that would put safety, an investigation or a legal duty at risk. We never disclose who reported or blocked somebody, unless the law requires it.
12. Suspension and termination
You can leave KREISO at any time and delete your account in the app under Settings or at kreiso.app/delete-account. Deleting it removes your account and its data, except what our Privacy Policy says we keep; unused tickets expire and are not paid out.
We may suspend or close your account if you seriously or repeatedly break section 9, put others at risk, repeatedly do not show up, or if the law requires it. We tell you why unless safety or the law prevents it. We refund events you paid for that have not happened yet, unless your account was closed because of your breach.
13. Liability
We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the Product Liability Act and under any guarantee we give. For simple negligence we are liable only for breach of an essential contractual duty, meaning a duty that makes proper performance of the contract possible and that you may regularly rely on, and only for the typical, foreseeable damage. Otherwise our liability is excluded.
A third-party venue's premises and safety are its operator's responsibility, not ours. We are not liable for meetings members arrange themselves (section 2), for other users' behaviour or for third-party venues. Liability for our own service, including organising the meetup, follows this section.
Your liability. As far as the law allows, you indemnify us against third-party claims and reasonable costs, including legal costs, caused by your breach of these terms or the law, your misuse of the service, your content or your behaviour towards others. Mandatory consumer law takes precedence.
Dealing with other users. You are responsible for your interactions with other users and anyone you meet through KREISO. We do not do criminal-record or identity checks and do not vouch for any user. As far as the law allows, we are not liable for other users' behaviour, on or off the service, or for harm arising from it.
Nothing in these terms excludes liability that the law does not allow to be excluded, in particular under § 309 no. 7 BGB.
14. Changes to these terms
We may amend these terms where necessary to reflect changes in law, case law, or our services, and where doing so does not unreasonably disadvantage you.
We will tell you at least 30 days before any change takes effect, by email or by prominent notice in the service. If you do not object within that period, the amended terms are deemed accepted, and we will point this out separately in the notice. If you object, you may stop using the service; bookings already concluded and tickets already bought are unaffected.
15. Final provisions
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods; if you are a consumer living in another country, its mandatory consumer protection rules still apply. For merchants, legal persons under public law and special funds under public law, the place of jurisdiction is Munich; for consumers, the statutory places of jurisdiction apply. We are neither willing nor obliged to take part in dispute resolution before a consumer arbitration board. If any provision is invalid, the rest remain in force.
Annex: Withdrawal instructions
What these instructions cover. They apply to the purchase of tickets (section 3.4), and to nothing else.
They do not apply to taking a place at an event. That is a separate contract for a service on a fixed, pre-announced date, and under § 312g(2) no. 9 BGB it carries no right of withdrawal at all.
Because those are two contracts, withdrawing from a ticket purchase reaches the tickets still unspent in your account and the per-ticket price paid for them (section 3.4). A place you have already taken is a contract you cannot withdraw from, so it is untouched, and the ticket that paid for it is not returned.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of conclusion of the contract.
To exercise the right of withdrawal, you must inform us
Nikita Konstantinovskiy, Görresstraße 11, 80798 Munich, Germany, support@kreiso.app
of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To Nikita Konstantinovskiy, Görresstraße 11, 80798 Munich, Germany, support@kreiso.app:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*)
Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date
(*) Delete as appropriate.